Key Performance Indicators

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Currently, NSW Land Registry Services (LRS) is reporting against the same service levels the former Land and Property Information used in the past for its performance monitoring.

Until 30 June 2019, LRS has the benefit of a lower benchmark for some service levels. Where LRS met only the lower benchmark, we have indicated this below.

Availability


1 excludes approved scheduled outages and outages caused by dependencies on third parties


1 excludes approved scheduled outages and outages caused by dependencies on third parties


1 excludes approved scheduled outages and outages caused by dependencies on third parties


1 excludes approved scheduled outages and outages caused by dependencies on third parties

Timeliness


2 the result means that LRS met their target 100% of the time
3 referred means the document or plan is referred for legal or other expert advice

2 the result means that LRS met their target 100% of the time
3 referred means the document or plan is referred for legal or other expert advice
4 without being placed on hold or in a queue
5 we have revised this result to reflect corrected reporting from LRS. The original reporting was incorrect due to an issue in LRS’s call centre system. LRS met the service levels during the Oct – Dec 2017 quarter. Until 30 June 2019, LRS has the benefit of a lower benchmark, and is only required to answer 66.2% of all telephone enquiries within 1 minute. After 30 June 2019, LRS must answer 75% of all telephone enquiries within 1 minute.


2 the result means that LRS met their target 100% of the time
3 referred means the document or plan is referred for legal or other expert advice
4 without being placed on hold or in a queue


2 the result means that LRS met their target 100% of the time
3 referred means the document or plan is referred for legal or other expert advice
4 without being placed on hold or in a queue

Protiviti have performed procedures to assess the Key Performance Indicators, as reported by Australian Registry Investments, have been calculated in accordance with the Concession Deed.  The procedures performed by Protiviti were agreed to by the Office of the Registrar General and were based on information made available by NSW Land Registry Services.