Key Performance Indicators

Banner Image #1

Currently, NSW Land Registry Services is reporting against the same service levels the former Land and Property Information used in the past for its performance monitoring. Below are the results:

Availability


*excludes approved scheduled outages and outages caused by dependencies on third parties


* excludes approved scheduled outages and outages caused by dependencies on third parties

Timeliness


* referred means the document of plan is referred for legal or other expert advice
** the result means that LRS met their target 100% of the time

*   referred means the document of plan is referred for legal or other expert advice
**  without being placed in hold or in a queue
*** the result means that LRS met their target 100% of the time

Protiviti have performed procedures to assess the Key Performance Indicators, as reported by Australian Registry Investments, have been calculated in accordance with the Concession Deed.  The procedures performed by Protiviti were agreed to by the Office of the Registrar General and were based on information made available by NSW Land Registry Services.