Coronavirus update

The Coronavirus has the potential to disrupt land transaction services provided in NSW. The NSW Office of the Registrar General (ORG) is working with network partners including NSW Land Registry Services (NSW LRS) and Electronic Lodgment Network Operators to ensure minimal disruption.

Our joint priority is the safety of employees, customers, and other stakeholders.

Business updates

We appreciate that you, and your customers, may have questions about the potential disruption in land transaction services, including other regulated services such as land boundary reviews, Torrens Assurance Fund and Administrative Claims, and related customer enquiry services.

We are working with all operators to deliver the most effective planning and response, should the situation start to affect your ability to conduct land transaction related business in NSW.

NSW LRS has published information on assisting customers during potential COVID-19 disruptions. The information outlines measures NSW LRS is putting in place to assist customers during this time. For more information, including health and safety measures for visits to the lodgment counter at Queens Square, and managing dealings that cannot be lodged electronically, click here.

On 13 March, PEXA advised the industry that, as a precaution, it had invoked its Business Continuity Plan, confirming it has the ability to continue processing land transactions on behalf of its members, even in the instance its teams are required to work remotely for extended periods. For PEXA’s full announcement, click here.

On 20 March, PEXA provided advice for its members settling digitally during the current COVID-19 situation. For PEXA’s full announcement, click here.

Sympli has conducted trials of remote working across its business operations and does not expect any major disruption to business services should this be required. Sympli is confident that it can maintain a high level of customer service and can continue to operate in its soft-launch capacity while working remotely. For more information, please contact Sympli.

Guidance for eConveyancing and Verification of Identity

ARNECC has provided guidance on conducting eConveyancing during this time. For more information, click here.

Ongoing updates

As we continue to build our understanding on the extent of this situation, we will keep you informed to help you to prepare for any potential or actual business disruption.

This page will be ORG’s source of regular updates. We will also send direct communications on any substantial developments via ORG’s email subscription service.

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Below is some key information for you to understand who to contact in what organisation, and how we will respond to various scenarios as a result of the Coronavirus.

Key points

  1. All operators are continuing with business as usual.
  2. ORG and all operators have established relevant Business Continuity Plan (BCP) pandemic response teams. These teams are communicating frequently.
  3. ORG and the operators have tested their capacity to continue business services from remote locations.
  4. ORG and all operators will continue to liaise closely on changes to any land transaction services in response to the Coronavirus threat.
  5. Operators will communicate directly to customers on what services have changed should there be any change, and ORG will also update this webpage with this information.
  6. To identify the potential impact of new aspects of the pandemic, we will continue to take the advice of external guidance from public health experts. We are taking advice from the Department of Customer Service (DCS) and DCS is getting regular briefings from NSW Health, along with the Crisis Control Group, and other forums.
  7. Each operator is responsible for developing their response plan and communicating to customers any changes to their business services, in line with the relevant regulations.

Key Contacts

Office of the Registrar General - 1300 318 998

NSW Land Registry Services - 02 8775 3575 or 1300 396 076

PEXA - 1300 084 515

Sympli - 1300 769 754