NSW LRS KPI Results FY20/21

Currently, NSW Land Registry Services (LRS) is reporting against the same service levels the former Land and Property Information used in the past for its performance monitoring.

Availability

Target: LRS must ensure that 99% of the time1
Result
Documents are capable of being lodged electronically 100%
Plans are capable of being lodged electronically 99.97%
Information such as title searches and plans are available electronically to information brokers 100%
Lodgment support services such as lodgment verification is available to ELNOs99.92%
Land, plan, deed and historical inquiries available electronically 99.92%

1 excludes approved scheduled outages and outages caused by dependencies on third parties

Timeliness

LRS must ensure that
Target
Result2
Documents are registered, requisitioned, referred3 or rejected 70% within 2 business days 100%
100% within 5 business days 100%
Straightforward deposited plans are determined to be acceptable for registration, requisitioned, referred3 or rejected 85% within 12 business days 100%
100% within 15 business days 100%
Straightforward strata plans are determined to be acceptable for registration, requisitioned, referred3 or rejected 90% within 10 business days 100%
100% within 15 business days 100%
75% of all telephone enquiries are answered within 1 minute480.02%
100% of all email enquiries answered within 3 business days 100%
An average of less than 15:00 minutes wait time for all in-person enquiries Average of 3:45 minutes

2 the result means that LRS met their target 100% of the time
3 referred means the document or plan is referred for legal or other expert advice
4 without being placed on hold or in a queue