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NSW Government authorised the grant of a 35-year concession to allow the private sector to operate the land title business in NSW under the Land and Property Information NSW (Authorised Transaction) Act 2016 (the Act). The concession started on 1 July 2017. The Office of the Registrar General regulates the privately-operated land titles business to ensure integrity, security, performance and availability of the NSW land titles system through a range of oversights, rules, directions, and quality assurance.

How does the regulator operator model work?

The Act allows the authorised operator to operate and maintain the register, delegates the titling and registry functions from the Registrar General to the operator and sets out the functions of the Minister and the Registrar General in overseeing the authorised concession.

The Act makes amendments to the Real Property Act 1900 and other land titles legislation to allow the operator to perform the operational functions of the register, but under the oversight of the Registrar General.

Key aspects of the regulator operator arrangement are:

  • Land titles continue to be guaranteed by the State, backed by the Torrens Assurance Fund
  • The State retains ownership of all data
  • Physical records, primary copies of electronic data and back-up copies are kept in Australia
  • Price increase of regulated services are capped at CPI.

The legislative and policy framework

The Registrar General is responsible for ensuring that the requirements of the Real Property Act 1900, the Conveyancing Act 1919 and other legislation are performed by the operator. The power and duty to register dealings and plans will be delegated to the authorised operator, who will be required to comply with all Acts and laws applying to land registration.

The Registrar General has introduced lodgment rules to enable customers to engage effectively with the registry business. The Registrar General's Guidelines will also continue to be provided as guidelines.

Performance standards

The operator must meet service level standards such as the timeliness and availability of core registry services and systems. The service level standards are designed to ensure all systems required to lodge dealings or survey plans are available, services are provided efficiently, and customers are able to seek information and receive support.

Currently, NSW Land Registry Services (NSW LRS) reports against the same service levels the former Land and Property Information used in the past for its own performance monitoring.

However, unlike before, if the operator fails to meet any service level, the Registrar General may impose a penalty. This is similar to other concessions in NSW, such as Ports NSW, or Sydney ferries, where the private operators may be required to pay penalties for not meeting agreed services standards for the timeliness and availability of services.

The Act provides for the establishment of standards that NSW LRS is required to comply with.

The Office of the Registrar General is working with NSW LRS to continually review and refine the KPIs in use to ensure that they deliver meaningful information to customers. A high-level summary of the quarterly report is published on our website.

We would like to hear from you about your experience with NSW LRS. Our expectation is that NSW LRS:

  • provides services expeditiously with due care, skill and diligence, and in accordance with sound industry practice
  • makes sure its services are fit for purpose, efficient and reliable
  • has the resources, capacity, expertise and ability to perform registry services
  • pursues efficiencies and improvements, including implementation of new technologies.

Please contact us if you have a question or concern with the performance of NSW LRS:

Step-in powers

To ensure the integrity of the register, both the legislation and the concession arrangements include robust step-in powers. These powers can be exercised where there is a threat or a likely threat to the integrity of the register and allow the NSW Government to operate the business in emergency circumstances.

Information brokers

NSW Government is committed to protecting and promoting competition and innovation amongst information brokers, service providers and others who are in the business of providing access to titling and registry services or offer products that use information from the registry. The Act requires that the concession includes measures that protect competition in downstream markets.


The Act specifies that the Privacy and Personal Information Protection Act 1998 applies to the private operator as if it were a public sector agency.

Administrative review powers

The Government amended the Real Property Act 1900 to give the Registrar General administrative review powers. Any person dissatisfied with a decision of the authorised operator can apply to the Registrar General for a review. The operator will be required to give effect to any decision of the Registrar General made as a result of a review.