Currently, NSW Land Registry Services (LRS) is reporting against the same service levels the former Land and Property Information used in the past for its performance monitoring.
Availability
Target: LRS must ensure that 99% of the time1 | Result |
| Documents are capable of being lodged electronically | 100% |
| Plans are capable of being lodged electronically | 100% |
| Information such as title searches and plans are available electronically to information brokers | 100% |
| Lodgment support services such as lodgment verification is available to ELNOs | 100% |
| Land, plan, deed and historical inquiries available electronically | 99.67% |
1 excludes approved scheduled outages and outages caused by dependencies on third parties
Target: LRS must ensure that 99% of the time1 | Result |
| Documents are capable of being lodged electronically | 100% |
| Plans are capable of being lodged electronically | 100% |
| Information such as title searches and plans are available electronically to information brokers | 100% |
| Lodgment support services such as lodgment verification is available to ELNOs | 100% |
| Land, plan, deed and historical inquiries available electronically | 99.83% |
1 excludes approved scheduled outages and outages caused by dependencies on third parties
Target: LRS must ensure that 99% of the time1 | Result |
| Documents are capable of being lodged electronically | 100% |
| Plans are capable of being lodged electronically | 99.81% |
| Information such as title searches and plans are available electronically to information brokers | 99.99% |
| Lodgment support services such as lodgment verification is available to ELNOs | 100% |
| Land, plan, deed and historical inquiries available electronically | 99.99% |
1 excludes approved scheduled outages and outages caused by dependencies on third parties
Target: LRS must ensure that 99% of the time1 | Result |
| Documents are capable of being lodged electronically | 100% |
| Plans are capable of being lodged electronically | 100% |
| Information such as title searches and plans are available electronically to information brokers | 100% |
| Lodgment support services such as lodgment verification is available to ELNOs | 100% |
| Land, plan, deed and historical inquiries available electronically | 100% |
1 excludes approved scheduled outages and outages caused by dependencies on third parties
Timeliness
LRS must ensure that | Target | Result2 |
| Documents are registered, requisitioned, referred3 or rejected | 70% within 2 business days | 100% |
| 100% within 5 business days | 100% | |
| Straightforward deposited plans are determined to be acceptable for registration, requisitioned, referred3 or rejected | 85% within 12 business days | 100% |
| 100% within 15 business days | 100% | |
| Straightforward strata plans are determined to be acceptable for registration, requisitioned, referred3 or rejected | 90% within 10 business days | 100% |
| 100% within 15 business days | 100% | |
| 75% of all telephone enquiries are answered within 1 minute4 | 81.51% | |
| 100% of all email enquiries answered within 3 business days | 100% | |
| An average of less than 15:00 minutes wait time for all in-person enquiries | Average of 9:24 minutes | |
2 the result means that LRS met their target 100% of the time
3 referred means the document or plan is referred for legal or other expert advice
4 without being placed on hold or in a queue
LRS must ensure that | Target | Result2 |
| Documents are registered, requisitioned, referred3 or rejected | 70% within 2 business days | 100% |
| 100% within 5 business days | 100% | |
| Straightforward deposited plans are determined to be acceptable for registration, requisitioned, referred3 or rejected | 85% within 12 business days | 100% |
| 100% within 15 business days | 100% | |
| Straightforward strata plans are determined to be acceptable for registration, requisitioned, referred3 or rejected | 90% within 10 business days | 100% |
| 100% within 15 business days | 100% | |
| 75% of all telephone enquiries are answered within 1 minute4 | 83.80% | |
| 100% of all email enquiries answered within 3 business days | 100% | |
| An average of less than 15:00 minutes wait time for all in-person enquiries | Average of 7:28 minutes | |
2 the result means that LRS met their target 100% of the time
3 referred means the document or plan is referred for legal or other expert advice
4 without being placed on hold or in a queue
LRS must ensure that | Target | Result2 |
| Documents are registered, requisitioned, referred3 or rejected | 70% within 2 business days | 100% |
| 100% within 5 business days | 100% | |
| Straightforward deposited plans are determined to be acceptable for registration, requisitioned, referred3 or rejected | 85% within 12 business days | 100% |
| 100% within 15 business days | 100% | |
| Straightforward strata plans are determined to be acceptable for registration, requisitioned, referred3 or rejected | 90% within 10 business days | 100% |
| 100% within 15 business days | 100% | |
| 75% of all telephone enquiries are answered within 1 minute4 | 81.34% | |
| 100% of all email enquiries answered within 3 business days | 100% | |
| An average of less than 15:00 minutes wait time for all in-person enquiries | Average of 10:30 minutes | |
2 the result means that LRS met their target 100% of the time
3 referred means the document or plan is referred for legal or other expert advice
4 without being placed on hold or in a queue
LRS must ensure that | Target | Result2 |
| Documents are registered, requisitioned, referred3 or rejected | 70% within 2 business days | 100% |
| 100% within 5 business days | 100% | |
| Straightforward deposited plans are determined to be acceptable for registration, requisitioned, referred3 or rejected | 85% within 12 business days | 100% |
| 100% within 15 business days | 100% | |
| Straightforward strata plans are determined to be acceptable for registration, requisitioned, referred3 or rejected | 90% within 10 business days | 100% |
| 100% within 15 business days | 100% | |
| 75% of all telephone enquiries are answered within 1 minute4 | 82.67% | |
| 100% of all email enquiries answered within 3 business days | 100% | |
| An average of less than 15:00 minutes wait time for all in-person enquiries | Average of 2:47 minutes | |
2 the result means that LRS met their target 100% of the time
3 referred means the document or plan is referred for legal or other expert advice
4 without being placed on hold or in a queue